Privacy Policy

Last Updated: 23 June 2026

At InfraSupply UK, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or purchase products from us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect the following information when you use our website:

Full name
Billing and delivery address
Email address
Telephone number
Company name (where applicable)
VAT number (where applicable)
Payment information (processed securely by our payment providers)
Order history
IP address, browser type and device information
Website usage data collected through cookies and analytics tools

How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Deliver products and services
Process payments
Communicate regarding your orders
Respond to enquiries and support requests
Manage your customer account
Improve our website and customer experience
Prevent fraud and enhance website security
Meet our legal and regulatory obligations

Where you have provided consent, we may also send marketing communications. You may unsubscribe at any time.

Legal Basis for Processing

We process your personal information only where permitted under UK data protection law, including:

To perform our contract with you
To comply with legal obligations
For our legitimate business interests
Where you have provided your consent

Cookies

Our website uses cookies to improve your browsing experience and help our website function correctly.

Cookies may be used to:

Enable essential website functionality
Remember your preferences
Analyse website traffic and performance
Improve website functionality

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect certain features of the website, including checkout and account functionality.

Sharing Your Information

We may share your information with trusted third parties where necessary to operate our business, including:

Payment service providers
Delivery and courier companies
IT and website service providers
Fraud prevention services
Professional advisers where required

We do not sell your personal information.

Data Security

We use appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. Our website uses SSL/TLS encryption to help secure information transmitted online.

While we take reasonable steps to protect your information, no method of transmission over the Internet can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy and to comply with applicable legal, accounting and tax obligations.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you may have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your personal information
Restrict or object to processing
Request a copy of your personal data
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the updated revision date.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

InfraSupply UK
Email: support@infrasupply.co.uk

If you believe your data has been handled incorrectly, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO).